Refund Policy

Merchant of record

AskAVideo does not currently sell website Projects or video plans. If you have an earlier purchase record, contact support with its receipt. Any future checkout will identify its payment provider and terms before payment.

Requesting a refund

Refund requests are considered case by case, subject to applicable law and the payment provider’s buyer terms. To request one, email [email protected] with the email address used for the purchase and your order number. Do not send card details.

Digital access and credit use

Because the product provides digital access immediately, the amount of service already used may be considered when a refund request is reviewed. A completed refund or chargeback may remove the corresponding paid-plan access or unused purchased credits.

Technical problems

If a technical issue prevents or unreasonably delays delivery, contact support so we can investigate. Depending on the circumstances and applicable rights, the resolution may be restoration of access, replacement credits, or a refund processed through the payment provider.

Former website purchases

The former US$7 website products are no longer sold. This policy and applicable consumer rights continue to govern any earlier purchase.

Subscription cancellation

AskAVideo does not currently sell a video subscription. If one becomes available, its checkout and account page will identify the payment provider, renewal terms, and cancellation route before purchase. Contact support for help with any existing billing record.

Consumer rights

Nothing in this policy limits any mandatory consumer right that applies in your country.

Contact

For product access, payment, cancellation, or refund questions, email [email protected].