Refund Policy

Merchant of record

Polar is the merchant of record for paid AskAVideo plans and credit packs. Polar processes payments, applicable taxes, receipts, subscription changes, cancellations, and refunds.

Requesting a refund

Refund requests are considered case by case, subject to applicable law and Polar's buyer terms. To request one, email [email protected] with the email address used for the purchase and your Polar order number. Do not send card details.

Digital access and credit use

Because the product provides digital access immediately, the amount of service already used may be considered when a refund request is reviewed. A completed refund or chargeback may remove the corresponding paid-plan access or unused purchased credits.

Technical problems

If a technical issue prevents or unreasonably delays delivery, contact support so we can investigate. Depending on the circumstances and applicable rights, the resolution may be restoration of access, replacement credits, or a refund processed through Polar.

Subscription cancellation

You may cancel a subscription at any time through Polar's customer portal, available from the purchase or renewal email and from your AskAVideo account page, or by contacting support. Cancellation stops future renewals and normally takes effect at the end of the current paid billing period. It does not automatically refund time already used.

Consumer rights

Nothing in this policy limits any mandatory consumer right that applies in your country. Polar's current Buyer Terms also apply to purchases processed by Polar.

Contact

For product access, payment, cancellation, or refund questions, email [email protected].