Let’s get the conversation working.

Before reporting a problem

1. Confirm the link is a public youtube.com or youtu.be video.
2. Confirm ChatGPT's Chrome access is installed, enabled, and permitted.
3. Open the video normally and check whether YouTube offers “Show transcript.”
4. Try the request once more if YouTube or Chrome temporarily failed to load the page.

Common messages

No transcript: the video is public, but YouTube does not expose a caption track for it.

Transcript keeps loading: YouTube displayed a transcript option but never populated the timestamped rows. Retry once. If it still does not load, that video cannot be grounded from its transcript yet.

Unavailable: the video may be private, removed, region-limited, or otherwise inaccessible.

Browser permission unavailable: ChatGPT could not access Chrome. Enable the Chrome capability in ChatGPT settings and retry.

Incomplete transcript: the full transcript could not be verified, so the plugin declined to make whole-video claims.

Credit limit reached: ask AskAVideo in ChatGPT to show your remaining allowance and reset date. It will link to your secure account page outside ChatGPT. Checkout is never initiated inside the ChatGPT conversation.

AskAVideo account and allowances

The free entitlement includes 5 new YouTube videos per UTC calendar month. Plus accounts include 100 videos per month and Power accounts include 500. Existing account entitlements are recognized when that account is connected to the plugin. This page documents availability and reset behavior only; it does not initiate a transaction.

Polar includes a customer-portal link in purchase and renewal emails for managing or canceling a subscription. For charges, cancellation, refunds, deletion, or account help, contact the support address below.

Report an issue

Include the public video URL, the exact error message, and the approximate time of the request. Do not send passwords, cookies, or private video links.